Privacy Policy
Last Updated: July 14, 2026
FlexTrip Travel LLC ("FlexTrip," "Flextrip," "we," "us," or "our") provides a study-abroad membership platform, including our website and our mobile application (together, the "Services"). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have. It applies to the website, the mobile app, and any related services, communications, and features.
By accessing or using the Services, creating an account, or otherwise providing us with information, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Services.
1. Information We Collect
Account and profile information
- Name, email address, phone number, and date of birth or age
- School, university, or study-abroad program and destination
- Account login credentials and authentication tokens
- A profile photo or avatar, if you choose to add one
- Membership status and tier (for example, guest, free, or Flex+)
Content you create in the app
- Places you save, rank, or bookmark, and the notes, tags, and ratings you add
- Trips, itineraries, checklists, and any dates, titles, or photos you attach
- Split-bill and group-expense information you enter, including names, amounts, and who paid
- Lists or plans you share, and plans shared with you
- Messages or requests you send through the app, including to our concierge
Location information
- With your permission, precise or approximate device location, to show nearby recommendations, power the map, and provide directions
- You can turn location access on or off at any time in your device settings. If you turn it off, some location-based features will not work.
Photos and camera
- Photos you choose to upload from your photo library or take with your camera, for your profile, trips, or saved places
- We only access photos you specifically select. We do not scan or upload your entire camera roll.
Payment information
- When you purchase a membership, payment is processed by our third-party payment and membership providers. We receive confirmation of your membership and limited billing details, but we do not store your full card number.
Usage, device, and technical information
- IP address, device type and identifiers, operating system, app version, and language
- Screens and pages viewed, features used, links clicked, and time spent
- Diagnostic, crash, and performance data used to keep the Services working and to fix problems
- Cookies and similar technologies on our website
Marketing and analytics data
- Information from analytics and advertising tools such as Google Analytics and Meta pixels, including how you found us and how you interact with our marketing
2. How We Use Your Information
- To create and manage your account and membership, and to authenticate you
- To provide, personalize, and improve the Services, including recommendations, maps, trips, and split tools
- To sync your data across your devices when you are signed in
- To process payments and manage your Flex+ membership
- To connect you with our concierge and respond to your requests
- To send you service messages, updates, receipts, and, where permitted, marketing you can opt out of
- To measure and improve performance, fix bugs, and keep the Services secure
- To detect, prevent, and address fraud, abuse, and violations of our Terms
- To comply with legal obligations and enforce our agreements
3. How We Share Your Information
We do not sell your personal information for money. We share information only as described here:
- Service providers. Companies that help us run the Services under our instructions, such as hosting and databases, authentication and membership, payments, maps and places, image hosting, email delivery, and analytics. They may process your information only to provide services to us.
- At your direction. When you share a list, plan, or trip, the people you share it with can see what you sent. When you use split tools, the information is for coordinating your group.
- Legal and safety. When we believe it is necessary to comply with the law, a legal request, or to protect the rights, property, or safety of FlexTrip, our users, or others.
- Business transfers. In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
- With your consent. For any other purpose we disclose to you and you agree to.
4. Third-Party Services
The Services rely on and link to independent third-party companies, including mapping, payment, membership, analytics, and travel-supplier services. Their handling of your information is governed by their own privacy policies, not this one. We encourage you to review the privacy policies of any third-party service you use. FlexTrip is not responsible for the privacy practices of these third parties.
5. Cookies and Tracking
Our website uses cookies and similar technologies to keep you signed in, remember preferences, measure traffic, and support marketing. You can control cookies through your browser settings. Some features may not work correctly if you disable them.
6. Data Retention
We keep your information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we delete or de-identify your personal information within a reasonable period, except where we are required or permitted by law to retain it.
7. Your Rights and Choices
- Access and correction. You can view and update much of your information in the app or by contacting us.
- Account deletion. You can delete your account and associated personal data directly in the app under Settings, or by emailing us. Deleting your account removes your synced data from our systems.
- Marketing opt-out. You can unsubscribe from marketing emails using the link in the email or by contacting us. Service and transactional messages may still be sent.
- Location, photos, and notifications. You can control these permissions at any time in your device settings.
8. California Privacy Rights
If you are a California resident, you may have the right to know the categories and specific pieces of personal information we collect, to request deletion, to correct inaccurate information, and to not receive discriminatory treatment for exercising your rights. We do not sell or share your personal information for cross-context behavioral advertising in exchange for money. To exercise these rights, contact us using the details below.
9. International Users
We are based in the United States and process information there. If you use the Services from outside the United States, you understand your information will be processed in the United States, where privacy laws may differ from those in your country. Where required, we rely on appropriate legal bases and safeguards for processing.
10. Children and Students
The Services are intended for users who are at least 13 years old, and are designed for college and study-abroad students. We do not knowingly collect personal information from children under 13. If you are under 18, you may use the Services only with the involvement and consent of a parent or legal guardian. If we learn we have collected information from a child under 13 without proper consent, we will delete it.
11. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after an update means you accept the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or your information, contact FlexTrip Travel LLC at tylermoody@flextriptravel.com.